Frequently Asked Questions

I would like to get a detailed map of my favourite location/area.

Convert an image map and a vector map. Download an elevation map.

More maps for PrettyMap? or is it possible to convert a map that I have?

To read about maps for PrettyMap, refer to this page.

Can PrettyMap/PrettyEarth run from a memory card? (PalmOS only)

Yes, the program can be run from a card or from the main memory.

What are the limitations of unregistered (evaluation) version of PrettyMap?
What is the difference between PrettyEarth and PrettyMap?

See this page.

How to accurately locate a specific longitude/latitude position?

In PrettyMap, go to menu:Vector/Layers, click the "User" button and create a new user map (or select an existing one), then click "User" again and select "Locations", and define the location of interest.

Why aren't vector and raster maps perfectly aligned?

Sometimes you can see this effect in some areas of Earth when you zoom in a lot. This is because maps come from various sources and may be based on different datums.

The activation code I received does not work.

There may be two reasons:
  1. On the purchase, you did not provide your HotSync ID (it was empty),
  2. The HotSync ID you provided differs from the one you are using.
To check your HotSync ID, download and run on your device the UserTest program. Then send us what it displays: User name and Hexadecimal.

I purchased version 4.x. How do I upgrade to 5.x?

If you registered 4.x, you can buy 5.x license for $10.
If you purchased your 4.x activation code from PalmGear/PocketGear, buy this product.
If you purchased your 4.x activation code from Handango or Mobihand: they have an upgrade option on their PrettyMap product pages.

PrettyMap v5.x will read all 4.x maps, but new user maps created with 5.x are not compatible with earlier versions (the file format has been enhanced).